商贸英语|商务交流中怎么样做书面道歉与讲解

在商务交流中，因为多种缘由导致了不少不可防止的矛盾和错误，那就需要向他们进行口头和书面的道歉和讲解，通常来讲书面的道歉和讲解要正式一些。本文是一个Appology和Explanation的范本。
Appology
Dear Mr. / Ms,

We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.

Yours faithfully

道歉
尊敬的先生/小姐，

对3月10日来信所要目录和价格单，非常抱歉不可以立刻寄去。印刷商两周后供货，一旦收到，大家将给你寄去一份。

你诚挚的

Explanation
Dear Mr. / Ms,

I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.

On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely^{1 mine and I deeply regret that it should have occurred.}

I realize the inconvenience our oversight^{2 must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime3. These arrangements should see the installation completed by next weekend.}

Yours faithfully

讲解
尊敬的先生/小姐，

昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我很关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我深表歉意。

认识到大家的疏忽给你导致的不便，大家将全力以赴防止再耽搁。我已指示这项工作优先做并让工程职员加班。如此安排会于下周完成安装。

你诚挚的