14. Organizations should be structured in a clear hierarchy1 in which the people at each level, from TOP to bottom, are held accountable for completing a particular component2 of the work. Any other organizational structure goes against human nature and will ultimately prove fruitless.
Discuss the extent to which you agree or disagree with the opinion expressed above. Support your point of view with reasons and/or examples from your own experience, observations, or reading.
The speaker claims that all organizations should include a clear hierarchy of accountability because any other structure would work against human nature and therefore prove fruitless in the end. This claim gives rise to complex issues about human nature and the social structures best suited to it. In my view, the claim assumes a distortedly narrow view of human nature, ignoring certain aspects of it that are undermined by hierarchical structure in ways that ultimately hurt the organization.
First, the organizational structure the speaker recommends undermines the nexus3 between worker and product that facilitates efficiency and productivity. When employees are responsible for just their small component of work, they can easily lose sight of larger organizational goals and the importance of their role in realizing these goals. In turn, workers will feel alienated4, unimportant, and unmotivated to do work they are proud of. These effects cannot help but damage the organization in the end.
Second, compartmentalizing tasks in a hierarchical structure stifles5 creativity. An acquaintance of mine worked for a company that had established a rigid6 organizational barrier between designers and engineers. The designers often provided the engineers with concepts that were unworkable from an engineering standpoint. Conversely, whenever an engineer offered a design idea that allowed for easier engineering, the designers would simply warn the engineer not to interfere7. This is a typical case where organizational barriers operate against creativity, harming the organization in the end.
Third, strict hierarchy undermines the collegiality and cooperation among coworkers needed for a sense of common purpose and pride in accomplishment8. The message from the designers to the engineers at my friends company produced just the oppositeresentment between the two departments, low morale9 among the engineers whose creative suggestions were ignored, and ultimate resignation to do inferior work with an attitude that developing ideas is a waste of time.
In sum, the speaker seems to assume that humans are essentially10 irresponsible and unmotivated, and that they therefore need external motivation by way of a layered bureaucratic11 structure. The speaker misunderstands human nature, which instead requires creative exercise and sense of purpose and pride in accomplishment. By stifling12 these needs with organizational barriers, the organization is ultimately worse off.
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